Privacy Policy

1. Who We Are

Return X is a rewards and value platform that may allow users to earn points from eligible purchases, track rewards and redeem eligible accumulated points according to the applicable programme rules. Return X may also offer or facilitate access to value-driven and refurbished products and related services.

Legal entity: RETURNX SOLUTIONS LLP
Registered address:2ND-FR, FL-F-1, Flat No.: 350, Nabalia Para Road, Kolkata 700008
Privacy contact: returnx.co@gmail.com

2. Information We Collect

Depending on how you use Return X, we may collect:

• Account information such as your name, email address, mobile number and login credentials.
• Profile and verification information where required to provide a service or prevent fraud.
• Purchase and transaction-related information needed to award, validate or redeem points.
• Device and technical information such as device type, browser, operating system, IP address and app diagnostics.
• Usage information such as pages viewed, features used and interactions with our services.
• Communications you send to customer support or through our service channels.

3. How We Use Your Information

We may use your information to:

• Create and manage your Return X account.
• Operate the points, rewards and redemption experience.
• Verify eligible purchases and prevent fraudulent or abusive activity.
• Provide customer support and respond to your requests.
• Improve our products, features, user experience and platform performance.
• Send service-related communications and, where permitted, promotional communications.
• Comply with applicable legal, regulatory and contractual obligations.

4. Rewards, Purchases and Partner Information

Where you earn or redeem Return X points through participating merchants, stores or partners, relevant transaction information may be shared between Return X and the relevant partner to validate eligibility, calculate points, process redemptions and investigate discrepancies or fraud. The specific information shared will depend on the transaction and the applicable programme flow.

5. How We Share Information

We may share information with service providers and business partners that help us operate Return X, including hosting providers, analytics providers, payment or transaction service providers, customer support tools and participating merchants where required for the rewards programme.

We may also disclose information where required by law, to protect our rights and users, or in connection with a corporate transaction such as a merger, acquisition or restructuring.

6. Data Retention

We retain information for as long as reasonably necessary to provide our services, maintain records, resolve disputes, enforce agreements and meet legal or regulatory requirements. Retention periods may vary based on the type of information and the purpose for which it is used.

7. Security

We use reasonable administrative, technical and organisational measures designed to protect personal information. However, no online system can be guaranteed to be completely secure, and users should also protect their account credentials and devices.

8. Your Choices and Rights

Subject to applicable law, you may have rights to request access to, correction of or deletion of certain personal information, withdraw consent where processing is based on consent, or manage marketing preferences. To make a request, contact us using the details below.

9. Cookies and Similar Technologies

Our website and services may use cookies and similar technologies to enable functionality, understand usage and improve performance. You can manage certain cookie preferences through your browser or device settings, although disabling some technologies may affect functionality.

10. Third-Party Services

Return X may contain links to or integrations with third-party services. Their privacy practices are governed by their own policies, and we encourage you to review them before providing information.

11. Children's Privacy

Return X is not intended for individuals who are not legally permitted to use the applicable service. We do not knowingly collect personal information from children where prohibited by applicable law. If you believe such information has been provided to us, please contact us.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The latest version will be posted on this page with an updated effective or last-updated date. Where required, we will provide additional notice of material changes.